In this page, we share some use cases, but the potential of integration with i2factory is unlimited.
Integrate social media, applications with partners, customers, users, citizens in a simple and flexible way.
With i2factory you don´t need to change your systems to develop all the potential of your eCommerce channel:
In the next page we show how i2factory empowers your eCommerce channel
Digital marketing set of tools provide a full range of tools and techniques covering all the interactions with current customers. The full potential can be achieved by integrating the information generated and collected by them:
In the next link we show you how to integrate your digital marketing solutions digital marketing solutions
If you have started the journey to provide new services you will have realized that providing a complete and powerful set of APIs is only halfway to leveraging the whole power. You need third party partners at the other side that have the capabilities to leverage these APIs. I2factory is the solution to complete the empowerment of this integration:
All the innovations provided by FinTec require integration with existing systems and processes. I2factory is the tool to seamlessly integrate new FinTec solutions with the existing systems to allow a gradual transition to the new models. Examples of this integration are:
•Payment systems with ERP or Point of Sales
•Automation of processes with financial entities
•Social media empowered Fin Tec
In the next link we show you the use cases for Financial Systems
Customers can choose the way of interaction with companies and organizations, demanding efficient service adapted to their needs. Current approaches to customer experience rely on platforms that serve a channel or set of steps without reaping the 360 customer experience demanded today. I2factory is the enabler of true integrated customer experience by:
•Integrating multichannel information with other platforms: CRM, ERP
•Automating customer service interactions with the help of Natural Language platforms.
•Adapting a proactive customer experience by adding loyalty, voucher, omni-channel, capabilities without requiring investments in a whole set of new platforms, but adding piece by piece the required elements.
i2factory can support your organization in automating and leveraging HR platforms by:
•Activating new employees in the companies on-premise and cloud systems in an automated way by the profile selected by the company.
•Deactivating their profiles as soon as they leave the organization.
•Integrate talent management solutions with salary management systems.
•Integrate benefit management with the rest of HR systems to automate and reduce mistakes in their execution. This integration can easily be extended to third party entities that provide these benefits.
There are still integrations that can be applied to internal systems (be it cloud or on-premise) that are not tackled due to the effort to develop and monitor the required integrations. I2factory simplifies these process by:
•Using standard connectors and templates
•Providing the platform to complete the integration in days instead of months.
•Monitor and centralize the status of the integrations.
•Examples are: Create trouble tickets from emails, file transfer between cloud platforms, migration of platforms, internal communications
i2factory allow to define new, innovative integrations by combining systems, applications and social media in completely new ways:
•Use Artificial intelligence to automate interaction with customers.
•Generate automatically content suited for different platforms.
•Accept Purchase orders from Tweets.
•Trigger real-time actions on the outcome of big data.
•Integrate with sensors, actuators and platforms to trigger actions to exploit the Internet of Things Potential. You can use a button to request an order to be delivered at your place.
•Generate handwritten letters to your customers
All this innovation can be achieved by the smart integration of new platforms with existing systems